** ** Last updated 23. Oct. 2018

Welcome to our privacy policy! It is detailed… but we'd recommend you read it in full so you know exactly what we do with data here at Yome. If you're pressed for time, here are the key points:

PRIVACY POLICY

This statement details how we handle personal data here at Yome. We are respectful of the data that is shared with us by our members and take protecting it very seriously.

Yome is made in Hong Kong and as a company based in the Asia we are firmly committed to meeting and often exceeding European data protection standards for all our members wherever possible.

Please take the time to read these details to fully understand how we handle your data and keep it safe.

Contact

Yome Global 3/F., Bonham Trade Centre, 50 Bonham Strand,

Sheung Wan Hong Kong

You can reach out to us directly via support@yome.net.

Personal Data

Personal data refers to any information about personal or factual circumstances of an identified or identifiable person. This includes information and details such as your name, age, gender, mobile device identifiers, telephone number and also your email address.

Legal Basis

Your data is handled according to the following legal provisions:

Legitimate Interests

When handling your data, we pursue the following legitimate interests:

Data Sources

Unless otherwise specified, we obtain the data from you (including via devices used by you).

Data Transfer to Third Countries

Yome is a worldwide service. Data is transferred to third countries outside your home country and outside the European Union. This is done on the basis of contractual regulations stipulated by law that ensure appropriate protection of your data and that are available for you to view on request.

Retention Period

We retain your data:

Purposes of Use

Personal data will only be collected by us to the extent and for the purpose for which you provide the data to us, e.g. for registering an account.

We use and store your personal data as part of our services for the following purposes and only if you have provided us with your express consent:

We use your personal information only within the company and forward it only to those companies that are involved in performing the contracts concluded with you or otherwise involved in providing the relevant service.

Otherwise, your personal information will not be forwarded to third parties unless you have given your express consent for this or unless we are obliged to disclose it – for example, at the direction of a court or administrative authority.

We forward the following customer data to third parties:

Both iOS and Android devices allow you to opt out of the use of mobile advertising identifiers for purposes of showing you targeted ads. For iOS, go to your iOS device settings and turn on the "limit ad tracking" setting. For Android, turn on "opt out of ads personalization" in your Android device settings.

We create Yome member profiles based on your login data and also use these profiles and the information they contain, provided by you, for the following purposes:

To control target group-related advertising, we record information about activities on our apps and websites (e.g. advertising banners clicked, screens viewed, and pages visited, etc.) This is recorded under a pseudonym and we may use this to provide our customers' users with advertising targeted to their interests.

For this purpose, a cookie may be stored on your device. Cookies are small text files that are stored on your computer's hard drive. They enable recognition of your computer but do not permit you to be personally identified.

If you do not want cookies to be installed, you can opt out using your browser settings. On mobile devices you can opt out of sharing advertising identifiers.

If you do not want personal information to be shared with ad networks, you can opt out in the My Profile section of the Yome app.

You can edit, hide and delete personal data in the My Profile settings within the Yome app. Also, you can request the deletion of your account or ask for certain profile information to be changed via Yome's customer support (support@yome.net).

Data Protection

We have taken extensive technical and organizational measures to secure your data against potential risks, such as unauthorized login or access, unauthorized perusal, amendment or distribution, and against loss, deletion or misuse.

In order to protect your personal data against unauthorized access by third parties when being transmitted, we secure data transmissions, if necessary, using SSL and TLS encryption. This is a standard encryption procedure for online and mobile services, particularly for the Internet. Encryption is not supported in China.

Regarding video and audio chats: we will not monitor, record or broadcast video and audio chat sessions at any time. However, we cannot prevent your chat partners from broadcasting live or recorded chat sessions without your or our permission through third party websites or services. We recommend that you exercise caution in disclosing any information, personal or otherwise, during a video or chat session.

Our Policy on Children's Information

Children under 14 are not allowed to use Yome. If you are based in the European Economic Area (EEA), you may only use Yome if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of Yome has been provided to us. If you are a parent and you learn that your child is using Yome and you don't want them to, please contact support@yome.net.

Cookies

Cookies are small files that your browser stores on your device in a directory designated specifically for this purpose. These cookies can be used for example to find out whether you have already visited a website. Most browsers accept cookies automatically. Nevertheless, you can change the settings in your browser, so that no cookies are stored or so that your explicit agreement is required before any cookies are stored. You can also delete previously set cookies at any time. Please note that disabling cookies may result in your use of our website being restricted.

We need cookies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our Service; (d) to monitor and aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) to diagnose or fix technology problems; (f) to help you efficiently access your information after you sign in; (g) to provide advertising, which may be tailored to your interests, and (h) to keep the Yome community safe for members.

Registration and Authentication

By registering or authenticating, users allow Yome to identify them securely and give them access to its services. Depending on what is described below, third parties may provide registration and authentication services. In this case, Yome will be able to access some data stored by these third-party services for registration or identification purposes, with the user's explicit consent:

Hosting and Backend Infrastructure

This type of service has the purpose of hosting data and files that enable Yome to run and be distributed, as well as providing a ready-made infrastructure to run specific features or parts of Yome. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where personal data is stored.

Handling Payments

Payment processing services enable Yome to process payments, e.g. for Tutor lessons. To ensure greater security, Yome does not process or store credit card details, and uses only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

Some of these services may also enable the sending of timed messages to you, such as emails containing invoices or notifications concerning the payment.

Infrastructure Monitoring

This type of service allows Yome to monitor the use and behavior of its service components, so its features, performance, operation, maintenance and troubleshooting can be improved. Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of Yome.

Managing Contacts and Sending Messages

This type of service makes it possible to communicate with users outside of the app, e.g. via push notifications and email. They may manage a database of email contacts, phone contacts or any other contact information to communicate with the user. These services may also collect data concerning the date and time when the message was viewed by the user, as well as when the user interacted with it, such as by clicking on links included in the message.

Web and Mobile Analytics

The services contained in this section enable us to monitor and analyze web and mobile traffic and can be used to keep track of how Yome is used by users.

Location-based Services

Yome may collect, use, and share user location data in order to provide location-based services. Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the user's location data may be tracked in order for Yome to show Yome partners nearby. Personal data collected: geographic position.

Managing Support and Contact Requests

Our customer support platform allows us to manage support and contact requests received via email or by other means, such as the contact form. The personal data processed depends on the information provided by the user in the messages and the means used for communication (e.g. email address).

Advertising

Ads (e.g. banners and native ads) help us to earn money and continue to provide most features of Yome for free.

When we share your age, gender and location with advertisers, the ads you see on Yome are more relevant to you and we earn more from them. If you don't want your information to be shared, you can switch this off at any time.

Also, this does not mean that all Personal Data is used for this purpose. Information and conditions of use are shown below.

Some of the services listed below may use cookies or mobile advertising identifiers to identify users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the user's interests and behavior, including those detected outside Yome. For more information, please check the privacy policies of the relevant services.

In addition to any opt-out offered by any of the services below, the user may opt out of a third-party service's use of cookies by visiting the Network Advertising Initiative opt-out page. Another option for disabling ad personalization is the preference management of YourOnlineChoices https://youronlinechoices.com.

Content Performance and Features Testing (A/B testing)

The services contained in this section allow the Yome to track and analyze the user response concerning web traffic or behavior regarding changes to the structure, text or any other component of Yome.

Rights of our Users as "Data Subjects"

As a Yome user, you have the right to access, rectification, and right to object, to complaint, erasure and blockage. More specifically:

Contacts details

You reach us as follows: Yome 3/F., Bonham Trade Centre, 50 Bonham Strand, Sheung Wan, Hong Kong or at privacy@yome.net.

We undertake to reply to questions relating to data protection within five business days.

Requirement or obligation to provide data

Insofar as this is not expressly stated, when data is collected, the provision of data is neither required nor obligatory.

Date of issue of this data privacy statement

22.10.2018

We reserve the right to make amendments at any time to this data privacy statement for future effect.